FAQs

1. How does the heated hoodie work?
Our VuresyHoodie™ uses safe carbon-fiber heating elements built directly into the fabric. With just one press of a button, you can choose between multiple heat levels to keep your body at the perfect temperature - anytime, anywhere.

2. Is it safe to wear?
Absolutely. All Vuresy heated products are equipped with advanced temperature-control technology and automatic shut-off features to prevent overheating. They are fully safe for daily use.

3. How long does the heat last?
Depending on the heat level selected, a full charge provides up to 16–22 hours of consistent warmth. On lower settings, it can last even longer.

4. How do I charge it?
Simply connect the included USB-powered battery pack to the charging cable built inside the hoodie. It’s compatible with any standard USB port or power bank.

5. Is it machine-washable?
Yes! Just remove the battery pack, zip the port, and wash the hoodie on a gentle cycle. Air dry only - do not tumble dry.

6. What sizes do you offer?
We currently offer unisex sizes from XS to 3XL, designed for a relaxed, cozy fit. If you’re between sizes, we recommend going one size up for maximum comfort.

7. Can I wear it outdoors in cold weather?
Definitely. The hoodie is designed for all cold environments - perfect for winter walks, ski trips, commuting, or simply relaxing at home.

8. How long does shipping take?
We offer free worldwide shipping. Delivery typically takes 7–12 business days, depending on your location. Tracking information is provided with every order.

9. Do you offer a warranty or guarantee?
Yes - every purchase is backed by the Vuresy 30-Day Satisfaction Guarantee. If you don’t absolutely love the warmth, we’ll make it right or refund you.

10. Can I return or exchange my order?
Of course. We accept returns or exchanges within 30 days of delivery as long as the product is unused and in its original condition.

11. Is the battery pack included?
Yes, each hoodie comes with a rechargeable power bank included - ready to use right out of the box.

12. Can I travel with the battery on airplanes?
Yes, the included power bank meets TSA and international airline safety standards for carry-on luggage. Just keep it in your personal bag during travel.

Still have questions? Our support team is here 24/7 — Contact us anytime or send an email at vuresyofficial@gmail.com.